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Managing Quality: Integrating the Supply Chain
 
Managing Quality: Integrating the Supply Chain
 
【作者】 Thomas Foster   延伸閱讀
【書號】 IB078198
【適用】 研究所．大學．實務界 
【出版社】 智勝代理
  9 折特價：990元 ( 定價 1100 )
 
推薦： ．行銷學
 
 



For undergraduate and graduate Quality Management courses.

Understanding quality management through a unifying framework.

Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

The fourth edition has been updated to keep topic coverage on the cutting edge.




PART I. UNDERSTANDING QUALITY CONCEPTS
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards

PART II. DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chain

PART III. IMPLEMENTING QUALITY
Chapter 10. The Tools of Quality
Chapter 11. Statistically Based Quality Improvement for Variables
Chapter 12. Statistically Based Quality Improvement for Attributes
Chapter 13. Six-Sigma Management and Lean Tools

PART IV. FOREVER IMPROVING THE QUALITY SYSTEM
Chapter 14. Managing Quality Improvement Teams and Projects
Chapter 15. Implementing and Validating the Quality System

Appendix